Specialist Intune Support — On Tap, When Your Team Hits a Wall
When an Intune policy won’t apply, an enrollment fails, or a device won’t comply, you get a senior endpoint specialist on it — fast — instead of burning days in forums and Microsoft docs.
Intune problems are deep, weird, and a black hole for your team’s time.
A configuration profile silently fails on 5% of devices. Compliance flips to non-compliant for no obvious reason. An Autopilot enrollment hangs. These aren’t quick fixes — they’re hours of digging through logs, forums, and conflicting advice, while your internal team’s real work piles up.
The old way was your team becoming reluctant part-time Intune detectives. The better way is a specialist on call who’s already solved it a dozen times.
Introducing Intune Support On Tap
A specialist endpoint support service that sits behind your team. We handle the tough Intune, enrollment, compliance, and policy issues — troubleshooting, root-causing, and resolving them — so your internal IT isn’t stuck and your endpoints stay healthy.
What you get
- Senior specialists on the hard stuff — real Intune expertise on escalations, not a generic help desk.
- Faster resolution — issues we’ve seen before solved in a fraction of the time.
- Your team unblocked — internal IT freed from the Intune rabbit holes.
- Root-cause fixes — we resolve the underlying cause, not just the symptom.
- Knowledge along the way — we explain the fix so your team levels up too.
How it works
- Raise it. Your team sends us the issue and the context.
- We diagnose. We investigate in your tenant, root-cause it, and resolve.
- We close the loop. We confirm the fix and explain what happened.
Available as an ongoing, co-managed support arrangement.
What’s included
- Specialist troubleshooting for Intune, enrollment, compliance & policy
- Root-cause analysis and resolution in your tenant
- Co-managed support behind your internal team
- Knowledge transfer with each resolution
- Flexible support arrangement
Your investment: a support plan sized to your needs. Risk reversal: flexible terms, no lock-in.
Why YourIntunePartner
- Endpoint depth is the whole point — Intune is what we do all day. Backed by Cloud2Networks.
- Senior-only — escalations handled by people with roughly two decades in endpoint management.
- We work in your tenant — full visibility, full control stays yours.
Frequently asked questions
Is this a full help desk for our users?
It’s specialist support behind your team for the hard endpoint and Intune issues, rather than a tier-1 user help desk. We can discuss broader coverage if you need it.
Can you work alongside our internal IT?
Yes — that’s the model. We back up your team on the deep Intune work so they stay focused.
Do we need a managed service to get support?
No. Endpoint Support can stand alone or complement a fuller managed service.
What kinds of issues do you handle?
Policy and profile failures, enrollment and Autopilot issues, compliance problems, app deployment, and the rest of the Intune troubleshooting spectrum.
Stop losing days to Intune mysteries
Put a specialist behind your team for the hard endpoint problems.
Get Specialist Endpoint Support →
Want a full picture of your tenant first? Start with the Intune Health Check.